TL;DR (Quick Summary)
- Most “deposit not showing” cases are pending bank processing or detail mismatch.
- Always send money using the latest PAYID/details shown in the system.
- Old receipts, cropped screenshots, or wrong recipient details can delay verification.
- Prepare a full proof screenshot: amount, time, reference, recipient, and status.
1) Quick Checks (Before You Contact Support)
Do these checks first—many issues are fixed in minutes without extra steps:
- Check status: Pending / Processing / Completed
- Confirm the recipient details: PAYID or account matches exactly
- Confirm the amount: same as your submitted deposit request
- Confirm the time: recent transaction (not old receipt)
- Wait briefly: some bank processing needs time
AU note
Banks can show “processing” even after you send. If it’s pending, it may not reach the recipient instantly.
2) Pending Transfer: What It Means & What To Do
“Pending” usually means your bank hasn’t fully completed processing yet. During this stage, the funds may not appear on the recipient side immediately.
3) Wrong Details: PAYID / Account / Name Mismatch
Wrong details are a top reason deposits don’t match. For example: sending to an old PAYID, using saved recipient details, or the recipient name doesn’t match what’s shown in the system.
Common mismatch cases
- Old PAYID: using a saved PAYID from a previous deposit
- Wrong recipient: sent to a different account/email/phone
- Account mismatch: bank details not the same as the deposit page
- Name mismatch: recipient name differs from the system details
Best practice
Always copy the latest PAYID/account from the deposit page. Don’t use saved recipients.
4) Receipt Mismatch: Why Your Proof Gets Rejected
A receipt mismatch usually means the proof does not match the deposit request or is missing key details. Support needs a full view to verify quickly.
5) What Proof Screenshots Help the Fastest
To speed up verification, send proof that clearly shows these fields in one view:
- Amount + currency
- Date & time of transfer
- Recipient details (PAYID/account + name)
- Status (pending/complete)
- Transaction reference / receipt number
6) How To Avoid This Next Time
Use these habits to reduce delays and mismatches:
- Copy the latest details from the deposit page every time
- Don’t use saved recipients (PAYID can change)
- Keep receipts in full-screen format
- Avoid multiple transfers while one is pending
- Use a stable network during confirmation steps
Fast resolution rule
Correct details + full proof screenshot = quickest verification.
FAQ
Why is my deposit pending?
Pending means your bank is still processing the transfer. It may not arrive instantly. Wait and re-check status, and prepare full proof if needed.
Can I use an old PAYID I saved before?
It’s safer to use the latest PAYID shown in the system. Old details can cause mismatch and delays.
What proof should I send to support?
Send a full screenshot showing amount, date/time, recipient details, status, and transaction reference.
Is this financial advice?
No. This page is general information only. Always gamble responsibly and only spend what you can afford to lose.